Transforming Delivery and Service Operations

We implemented a comprehensive logistics and service solution to streamline delivery and assembly scheduling. Our solution included custom logic for scheduling, mobile extensions for inventory oversight, and a tailored front-end user interface for customer self-service.

50%
Improvement

Customer satisfaction increased significantly, thanks to the introduction of real-time updates and a more reliable, on-time delivery process.

20%
Reduction

We successfully decreased the number of missed or incomplete deliveries by improving the tracking and management of delivery schedules.

30%
Increase

We enhanced delivery efficiency by optimizing the scheduling process, leading to faster and more reliable deliveries.

Addressing the Challenges in Delivery Visibility and Scheduling

IKEA faced challenges with visibility into their delivery process, as they were relying on external contractors for deliveries and lacked a system to manage schedules and track deliveries. Customers often experienced delays and incomplete deliveries, making it difficult for customer service representatives to address inquiries.

Implementing a Tailored Salesforce Solution for Streamlined Scheduling and Delivery Management

We developed a customized delivery and assembly scheduling system integrated with Salesforce. The solution included a mobile extension for drivers to scan every box before departure to ensure full deliveries and customer satisfaction. Additionally, we created a self-service scheduling system for customers at the point of sale, along with real-time SMS notifications.

Transforming Delivery and Service Operations

Addressing the Challenges in Delivery Visibility and Scheduling

Implementing a Tailored Salesforce Solution for Streamlined Scheduling and Delivery Management

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